Return / Refund Policy
Last updated January 1, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and in the original packaging.
RETURN PROCESS
To return an item, please email customer service at info@thelightdoctors.com or call 833-726-4325 with your order number or order name, date and shipping address. After we’ve authorized the return, we ask that you place the item securely in its original packaging with your proof of purchase or return authorization number and mail your return to the address provided.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. All returns require a 4% restocking fee. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Used or damaged items
Sale Items
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-833-PBM-HEAL