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Return / Refund Policy

Last updated November 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and in the original packaging.

RETURN PROCESS

To return an item, please email customer service at info@thelightdoctors.com. After we’ve authorized the return, we ask that you place the item securely in its original packaging with your proof of purchase and mail your return the following address:

The Light Doctors LLC

Attn: Returns

1074 W. Taylor Street 

Ste 315

Chicago, IL 60607

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Defective or damaged merchandise

Sale Items

For defective or damaged products, please contact the manufacturer to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-833-PBM-HEAL

info@thelightdoctors.com